Returns - Flowers

Flowers

Use code: FLOWRALS to get 10% discount on your first order.

Return Policy

We understand that you may wish to return your purchases. We’ll be happy to help
you with the process.

You may return your item(s) within 7 days of the delivery date for a full refund.
Contact info@flowrals.ae and let us know which products you will be returning and
include your order number. It is the responsibility of the customer to return the
item(s) in the original packaging and in new, unused and undamaged condition. If
you do not request a refund within 7 days of delivery, unfortunately, we cannot offer
you a return outside of this time frame. Contact info@flowrals.ae with your order
number and mention which items to be returned.

Damage must be reported within 6 hours of delivery. After this period of time it will be
considered damaged by the customer. Orders returned damaged will not be
accepted.

To request a return please email info@flowrals.ae and include:

  • Your order number
  • Name of product(s), item number(s), and quantity of items you are returning

Customercare Service will respond to you with return instructions within 24 hours.
Refunds will only be made to the original form of payment.

Our team would advise you on the steps to be followed for the returned item through
your preferred communication platform i.e. Email or Whatsapp, within 7 days of
delivery. If you are returning your order with a shipping carrier, you must email info@flowrals.ae a tracking number within 7 days of receiving your order. Your
returns should arrive to the address provided by our team.

Orders returned damaged will not be accepted

  • Gift cards
  • Items marked Final Sale 
  • Custom Orders

Once your return is received and inspected, we will send you an email to notify you
that we have received your returned item. We will also notify you of the approval or
rejection of your refund. If you are approved, then your refund will be processed, and
a credit will automatically be applied to your credit card or original method of
payment, within 10 to 45 business days.

Refunds will only be made to the original form of payment.

If you haven’t received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before your refund is
officially posted. Next, contact your bank. There is often some processing time
before a refund is posted. If you’ve done all of this and you still have not received
your refund yet, please contact us at info@flowrals.ae.

If an item is considered final sale then we cannot take returns or exchanges. These items are not eligible for refunds or exchanges.

If you’ve done all of this and you still have not received your refund yet, please
contact us at info@flowrals.ae.